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FAQ

About Ethical Electric

Who is Ethical Electric?

Ethical Electric is a supplier of 100% clean, renewable energy and a retail electricity supply company. In some states we are called an “ESCO” which stands for “Energy Services Company” or an “EGS” which is an acronym for “Electric Generation Supplier.” We are a Certified B Corporation, which means we are certified by the nonprofit B Lab to meet high standards for having a positive impact on the world and benefiting society.

Which states does Ethical Electric operate in?

We currently serve residential and commercial customers in Illinois, Pennsylvania, New Jersey, Maryland, Delaware, New York, Ohio and the District of Columbia. Soon, we'll be expanding to Connecticut, Massachusetts, Rhode Island, New Hampshire, Maine and eventually Texas.

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Which Utilities Does Ethical Electric Serve?

Ethical Electric is available to people served by the following utilities:

Utility NameService State
Atlantic City Electric Co. NJ
Baltimore Gas & Electric Co. MD
Central Hudson Gas & Electric Corp. NY
Commonwealth Edison Co. IL
Consolidated Edison Co. Of New York Inc. NY
Delmarva Power & Light Co. DE DE
Delmarva Power & Light Co., MD MD
Duke Energy Ohio, Inc. OH
Duquesne Light Co. PA
Jersey Central Power & Light Co. NJ
Metropolitan Edison Co. PA
New York State Electric & Gas Corp. NY
Niagara Mohawk, a National Grid Co. NY
Orange & Rockland Utilities, Inc. NY
PECO Energy Co. PA
Pennsylvania Electric Co. PA
Pennsylvania Power Co. PA
Potomac Edison Co. MD
Potomac Electric Power Co., DC DC
Potomac Electric Power Co., MD MD
PPL Electric Utilities Corp. PA
Public Service Electric and Gas Co. NJ
Rochester Gas & Electric Corp. NY
West Penn Power Co. PA

What types of customers does Ethical Electric serve?

We serve residential, commercial, government, municipal, and educational customers.

What happens if the wind isn't blowing?

Ethical Electric sources clean renewable energy from many wind and solar farms. If the wind is not blowing in one place, it's always blowing somewhere else. This ensures that our members can source their electricity from renewable sources with no change in the reliability of their electricity. ..

What is energy deregulation?

Energy deregulation gives consumers the power to choose the supplier of their electricity. This means that while the consumer’s power lines are still maintained by their local utility, the consumer can choose what type of power is put on those lines.

How does buying renewable electricity from Ethical Electric work?

When you become a customer of Ethical Electric, you'll be supporting new, clean, renewable energy sources, from wind and solar, every time you pay your power bill. Ethical Electric purchases renewable electricity on behalf of our members, in the form of grid power plus renewable energy credits (REC). The local utility tells us how much electricity our members have used and we supply them with that amount of green power. We also work to support the construction of new renewable energy facilities that meet our high standards, using the power demand of our members. By becoming an Ethical Electric customer, you’re helping reduce the amount of polluting fossil fuels utility companies burn.

How is Ethical Electric different than other energy companies?

Ethical Electric is different in two ways. First, we sell only 100% clean energy from renewable sources like wind and solar. No 50% or 20% products. Second, we have an explicit social mission to do good by supplying as many homes as possible with clean energy.

Where will the clean energy come from?

When you switch to clean energy, your utility will get your energy from a licensed clean energy supplier, Ethical Electric. Ethical Electric applies strict standards to its energy, sourcing solar and wind from as close to your town as possible.

Why does Ethical Electric strive to source clean energy from close to our members?

Ethical Electric tries to source as much renewable energy as possible from the regions in which our members live. By sourcing locally, we are supporting the growth of the renewable energy industry in your air, helping you and your neighbors live healthier lives with cleaner air.

How do I know I’m really getting clean energy from renewable sources?

Ethical Electric only buys 100% clean, renewable energy from wind and solar farms. Our product claim is regulated by requirements of the Federal Trade Commission and the National Association of Attorneys General. Ethical Electric is proud to have the best clean energy standards in the industry. We offer a 100% wind power product that is Green-e Energy Certified in Pennsylvania, New Jersey, Maryland, Washington D.C., Ohio, and Illinois. We source new, renewable energy with strong labor, environmental and bird conservation siting standards. As Ethical Electric develops new clean energy products and services, we provide verification and documentation to our certifiers, the nonprofit B Lab, Green America, and Green-e, for annual and biannual audits, inspections, and review.

But wait - there is no dedicated line coming to my house from the wind farm, is there?

Right. No one can connect directly to the wind and solar farms, and because of the way electricity works, no one needs to. But once you sign up, the power you purchase will be generated from 100% clean energy. As an Ethical Electric customer, your electricity generation will match your values and you’ll prevent local air and water pollution from being created on your behalf.

Does becoming an Ethical Electric member help the environment?

Yes – and in a number of ways. Obviously, you’ll be greatly reducing your household’s carbon footprint by sourcing electricity that comes from clean, renewable sources rather than by burning fossil fuels and releasing pollution into the atmosphere. You’ll also be helping to increase demand for clean energy in your area, paving the way for your community, the entire state, and ultimately the country, to become less reliant on polluting fossil fuels.

Are you guys hiring?

Yes, we are! Visit www.JoinEthical.com to find out about our open positions.

About Signing Up

How can I sign up for clean energy?

Just visit this page to get started. It takes about two minutes to choose clean energy for your home.

How can I get a price quote for getting clean energy from Ethical Electric?

You can quickly and easily get a price quote for a plan in your area through our website. Click here to get started. You can also call 1-800-460-4900 to get a quote by phone.

Can I sign up without a lengthy contract?

Yes. We offer both variable and fixed plans. For either type of plan, there is no cancellation fee or early termination fee. So, if for any reason you are unsatisfied with your clean energy supply, you can cancel at anytime without penalty.

Is clean energy more expensive?

In short, supporting new renewable energy development costs a little more than delivering dirty energy. Residential electricity use is typically higher in the winter and summer months when usage is almost always the biggest factor influencing electricity bills.

Why do rates change?

Ethical Electric buys clean, renewable energy on the open market. Like any other commodity, prices fluctuate. We buy the most affordable, local clean energy available to us. We offer variable pricing plans to ensure that we’re giving our members the best price at a given time. If the price of renewable energy goes up on the market, it will go up slightly for our members on variable plans. If it goes down, our members will pay a lower price. If you don’t want a variable price, we offer fixed price plans as well, which allow you to lock in a fixed rate for the length of your contract term.

Will my service be interrupted?

No, your service will not be interrupted when you switch to Ethical Electric. Your utility will still maintain the wires, prepare your bill and provide reliable service. The only thing that will change is where your utility will get your electricity from: solar and wind sources supplied by Ethical Electric.

Can I switch without a home visit and without new equipment?

Yes. No new equipment or home visit is required. When you switch to clean energy, your utility will get your energy from a licensed supplier, Ethical Electric. Ethical Electric applies the strict standards to its energy, sourcing solar and wind from as close to you as possible.

How does my bill change?

When you switch to Ethical Electric, you will continue to get a bill every month from your current utility. Ethical Electric’s name will appear on your bill as your supplier after service has started. You will continue to pay that bill every month, but instead of your utility buying polluting energy for you, you’ll be supporting renewable energy through Ethical Electric.

Do you charge a fee when I switch to Ethical Electric?

We charge no fees to switch and there are no cancellation fees if you change your mind.

I rent my home. Do I need my landlord’s permission to switch to Ethical Electric?

If you currently receive and pay your electric utility bill every month on your own, then you have the power to switch to Ethical Electric without approval from your landlord. But if you live in an apartment building or condo where all units’ electricity usage is rolled into one bill and paid by the landlord or condo association, then you would need to convince the person who manages that utility bill to switch to Ethical Electric. We would be more than happy to talk to them about this switch, if you refer them to us. Have them email sales@ethicalelectric.com.

How long does the switch to Ethical Electric take?

Your utility will switch your home’s energy source to clean energy on your next meter read date. This is typically 15-40 days after you enroll with Ethical Electric, depending on where you live. Once you sign up with Ethical Electric, you can track your clean energy start date on your online account.

Do I need to contact my current provider when switching?

We arrange everything. Ethical Electric will notify your utility company that you have chosen to source your electricity from clean sources. And, together with your utility, we will ensure that the switch is made.

If you currently have a contract with another alternative supplier, your utility company will notify them that you have chosen to switch to Ethical Electric. We suggest that you refer to your supplier’s terms of service to ensure there is nothing required of you, such as a cancellation fee payment. If your supplier does charge a cancellation fee, please contact our Customer Service team at 1-888-444-9452. We may be able to pay part or all of your fee, or schedule your signup for a later date.

What is included in my price per kWh?

Your price includes electric generation services including renewable energy credits, transmission, and gross receipts tax recovery fee. It does not include charges from your electric distribution company or state and local sales taxes. Please refer to your terms and conditions for the full details of your plan. You will receive a copy of your terms and conditions of your plan in the mail a few days after you enroll.

Is my price per kWh fixed for the term of my agreement?

If you have chosen a fixed price plan, you can expect the rate of your electric supply to stay the same for the length of your agreement. If you have chosen a variable rate plan, your rate will vary with market conditions from month-to-month. Regardless of your choice, you will receive a copy of the terms and conditions of your plan in the mail a few days after enrollment. Please refer to the terms and conditions for the full details of your plan. You will receive a copy of your terms and conditions of your plan in the mail a few days after you enroll.

Is there an early cancellation penalty?

We charge no fees to cancel or change your plan. If for any reason you are unsatisfied with your clean energy service, please call our Customer Care line toll-free at 1-888-444-9452.

Do you charge extra for net-metering (solar panel equipped homes)?

No, we do not charge any extra for net-metering. We encourage homes and businesses with solar to get the remainder of their electricity needs met by 100% wind power from Ethical Electric.

About Billing

Do I get a bill from Ethical?

You will continue to receive one bill each month from your current utility. Ethical Electric will appear on your bill as your supplier after your service has started.

Are there hidden fees?

No, not at all. We charge no fees to switch, no monthly fees, and there are no cancellation fees if you change your mind.

Why have I not received my first bill?

You will continue to receive your bill from your current utility, but within one to two billing periods of signup, you should see Ethical Electric listed in the electricity generation supply portion of your bill. If you have a question about the electricity generation supply portion of the bill from Ethical Electric or think that there may be an error in your enrollment, please contact us at 1-888-444-9452.

What are my payment options?

Your local utility issues residential electrical bills and handles collections. Contact your local utility to discuss residential payment option programs.

Do I pay a fee if my payment is late?

Since your local utility issues residential electrical bills and oversees collections, your local utility also establishes the policy about late payments and can provide you with that information.

Can I choose when my meter is read?

Contact your local utility, which reads the meter, to discuss whether you can select your meter read date.

What if I cannot pay my bill?

Your local utility company handles all billing and collections. If you cannot pay your bill, please contact your utility company directly to discuss payment alternatives.

Does Ethical Electric offer budget billing?

Ethical Electric supports budget billing for its residential customers in Pennsylvania, based on the budget billing rules in each utility market. Contact your utility to determine if you are eligible to participate in its budget billing program; your utility will notify Ethical Electric of your budget billing status. We’ll then calculate your average monthly bill amount based on your historical usage and agreement rate. Each month you will pay an energy generation services charge based on this calculated average. Once per year (or earlier, if you terminate your agreement with us prior to the end of the agreement term), we will calculate a “true-up” fee – a credit to your account or an amount due – representing the actual amount of energy used during the budget billing period, and you are responsible for full payment for all energy used. Budget billing simply allows you to spread the amount due over the year vs. experiencing fluctuations in your monthly amount due.

Where do I send my payments?

All payments should be made directly to your local utility by following the instructions on your bill.

Who do I call if I have a question about my total bill?

If you have a question about the electricity generation supply portion of the bill from Ethical Electric, contact us at 1-888-444-9452 or support@ethicalelectric.com. If you have a question about the amount due, contact your local utility company at the number shown on your bill.

Can I change my payment due date?

Your utility issues residential electrical bills and sets payment due dates. Contact your local utility to discuss residential payment due date programs that may be available.

Is there an early cancellation penalty?

Ethical Electric does not charge cancellation fees. If you feel you must cancel your clean energy agreement, please contact our Customer Service team at 1-888-444-9452.

About Member Services

What if my power goes out?

If your power is out, please contact your local utility. In the event of an emergency, call 911 immediately. Here are the phone numbers for the utilities where Ethical Electric has service.

Utility Name Phone Number
Atlantic City Electric 1-800-833-7476
BG&E 1-800-685-0123
ComEd 1-800-334-7661
Consolidated Edison Company of New York 1-800-752-6633
Delmarva New Castle County (DE) and Cecil and Harford Counties (MD):
1-877-737-2662

Kent and Sussex Counties (DE) and the Eastern Shore of Maryland:
1-800-898-8045
Duquesne Light 1-888-393-7000
Duke Energy Ohio 1-800-543-5599
JCP&L 1-800-544-4877
Met-Ed 1-800-545-7741
National Grid 1-800-642-4272
New York State Electric & Gas Corp. 1-800-572-1111
PECO 1-800-494-4000
Penelec 1-800-545-7741
Penn Power 1-800-720-3600
PEPCO 1-877-737-2662
Potomac Edison 1-800-686-0011
PPL 1-800-342-5775
PSEG 1-800-436-7734
Rochester Gas & Electric Corp. 1-800-743-2110
West Penn Power 1-800-686-0021

What happens at the end of my agreement?

You will continue your clean energy service until it is cancelled by you or Ethical Electric. If you are on a fixed rate plan with us, you will receive notice from Ethical Electric prior to the expiration of your initial term regarding the continuation of your clean energy service.

Who do I call if I have a question about my contract?

If you have a question about the electricity generation supply portion of the bill from Ethical Electric, contact us at 1-888-444-9452. If you have a question about the amount due, contact your local utility company at the number shown on your bill.

What happens if I move?

If you move, your agreement with Ethical Electric is cancelled. If you are moving within our footprint and would like to continue being a customer of Ethical Electric, please contact us toll-free at 1-888-444-9452. We will work with you and your utility to get you enrolled at your new address.

About Ethical Electric’s Mission

What is Ethical Electric's mission?

Ethical Electric seeks to transform the electricity market by switching the energy supply of homes and businesses to clean, renewable energy. Together with our customers, we are working towards a world free of catastrophic climate change with pure, clean air and abundant renewable energy.

What sort of company is Ethical Electric?

Ethical Electric is a Certified B Corporation, a designation by the nonprofit B Lab which certifies that we meet high standards for having a positive impact on the world and benefiting society. Unlike traditional corporations, Certified B Corporations are legally required to consider the impact of their decisions on their employees, suppliers, community, consumers, and environment.

Which organizations do you support?

Ethical Electric supports progressive organizations by donating a portion of every member's utility bill. We’re currently funding a range of groups, from Sierra Club, to the League of Conservation Voters, to Daily Kos. You can read more about the organizations Ethical Electric members support on our Partners page.

I know a great group - will Ethical Electric fund them?

We'd love to hear more. You can recommend them for consideration by completing this form.

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